The cloud is the new normal. The question is have you made the necessary plans to benefit from all that it has to offer? Let us help you make it happen.
Flexibility, speed, productivity and mobility. These are the new currencies of the modern worker. These are the features that your IT investment must empower.
We help people in more ways work from anywhere and drive business goals. We make technology deliver on its promise, working collaboratively with your teams to get the most from your investment. With great enthusiasm and knowledge, we listen carefully and ask all the right questions. IRDC brings you innovative technology that drives a better outcome for your customers, and your people.
Take a new approach and give your team the advantage. Collaborate in more meaningful ways with secure platforms that keep your information safe. Work from anywhere, and offer your customers an experience like no other. Scale your technology with your business and respond faster to change. IRDC makes technology simple, relevant and reliable with an expert team and professional services.
Connect with your customers in more meaningful ways. Offering an integrated contact experience that captures more opportunity and optimises your workflow. Give your customers a great experience, no matter how or where they connect. IRDC makes it easier for you collaborate and share with Unified Communications.
Gain valuable insights into real time customer experience metrics to take action. Predict and load test your capacity, helping your team deliver better outcomes in a more productive way. Unify your contact centre and improve your customer experience with IRDC.
In our rapidly changing world, technology innovation creates opportunities that not only improves the way we live, but also the way we work. To stay agile, savvy teams are taking advantage of the change, adopting new ways of working, with better technology that unchains them from the desk.
Mobility is about your users working from anywhere, on any device, and simplifying IT management. With Mobility, you can offer a great experience to your people, connect with confidence, and have a more meaningful engagement with your customers.
Offer your people great technology with confidence. Drawing on the knowledge of a big team of support experts, who'll be there in person if they can't help by phone. We keep your technology up to date and secure, using best practice methods and innovative toolsets.
It isn't possible to prevent all issues, however you can avoid most with the right architecture and authentic management. When things go wrong your people need capable support that responds with urgency. We proudly support some of New Zealand leading brands right here in Hastings. IRDC helps you avoid the common IT distractions and gives you the support you expect and need with our Managed Services.
Smart experiences are already dominating the consumer space. Customers face a sense of urgency, rushing to catch up and start generating value from these technologies to remain relevant. Organisations that delay adoption and fail to catch the IoT and algorithmic business wave risk competitive disadvantage, or displacement by digital disruption in the next five years. IRDC work collaboratively with your business to keep pace, developing apps that connect you to more customers.
Myer Family Company asked for a seamless migration and we delivered, coordinating multiple incumbent vendors and governed by a tight time-line. Driven by the need to move office, cloud was a step forward for the business, as was the decision to entrust Telstra and IRDC with the new ICT strategy. We continue to provide the advice and services MFCo rely on, and will do so for years to come.
ME Bank’s unified communications & contact centre platform had reached the end of its life, and limited the organisation’s ability to offer a greater customer experience. Our team worked closely with ME Bank to ensure the solution was upgraded within the agreed time-frame and without any issues. Since the upgrade, ME Bank has been able to focus on transforming the customer experience with the right foundation for the future.
ME Bank’s unified communications & contact centre platform had reached the end of its life, and limited the organisation’s ability to offer a greater customer experience. Our team worked closely with ME Bank to ensure the solution was upgraded within the agreed time-frame and without any issues. Since the upgrade, ME Bank has been able to focus on transforming the customer experience with the right foundation for the future.
With over 400 accounting firms and one of the largest portfolios of the industry’s leading software solutions, Reckon relies on IRDC to deliver the foundation for its software so they in turn, can deliver to a number of APS clients.
Vemco’s large remote workforce outgrew their current infrastructure and they needed to transform their IT strategy to stay competitive. IRDC’s Managed Services solution improved the entire IT operation, delivering reduced IT overheads so Vemco could focus on its core business functions. Since the transition, Vemco’s IT department has focused on transforming the experience it offers to its customers and its people.
VicTrack faced a challenge with their process to identify potential risks at level crossings in both Uk, Australia and New Zealand. They needed a solution that would enable them to merge all railway level crossing data into one central system. IRDC’s enabled them to do this - and more, by introducing a centralised database and a web application capable of maintaining more than 28,000 road and pedestrian railway crossings throughout Uk, Australia and New Zealand.
